Fastems provides high-end manufacturing systems and services globally, with the mission of delivering meaningful work that innovates sustainable manufacturing. From automating a single machine tool to delivering a complete factory system, Fastems designs solutions for cutting-edge organizations in industries such as aerospace and automotive.
You would get to work in the heart of everything, with a global but tight-knit team of experts. No two days are alike while working on projects that are diverse, practical and challenging – you really get to see the behind-the-scenes of various industries. Our goal is to foster supporting environments where Fastemsians can develop, grow and succeed together. “Sharing is caring” is one of our core values and communication with colleagues as well as the customer is key.
There are already more than 450 of us and we believe in our unique company culture that serves as the key to our continuous renewal. Our international expansion brings us new ventures and we are therefore searching for a new team member to join as
TECHNICAL SUPPORT SPECIALIST, Automation
To join our Services organization, Tampere
Our technical support team is a team of highly qualified and experienced professionals. Over 90% of our customer issues can be solved without visiting the site. Working as a member of this team, you will be responsible for customer service and technical support with Fastems´ high tech products. You will not only work with the Services organization, but also with other product lines and global project management.
Your main responsibility areas will be:
- Customer Service
- Technical Support (Subjects ranging from mechanics and electrics to PLC and software)
- Troubleshooting using online remote connections
- Occasional on-site work
- Work coordination
The job requires:
- Suitable technical educational background
- A few years experience in customer support
- Knowledge of automation or production related software products is a great benefit
- Strong customer oriented mindset with high team player skills
- Good communication skills, flexibility and ability to work independently
- Good technical troubleshooting and problem solving skills
- Fluent written and spoken English skills
- German and other language skills is a great benefit
At Fastems, you will work with state-of-the-art tools including IoT-platform and remote visual solutions in one of the top companies in a rapidly growing industry. Our customers have the most advanced production environments out there.
We offer you a wide range possibilities for personal growth through our own skill and competency development program, Fastems Academy. We also support the well-being of Fastemsians with events and communal sport activities. Whether it’s a biking competition, city challenge, orienteering event or our annual ball, working at Fastems is always an adventure.
Interested in joining #fastemsians?
Something to ask? If you want to ask anything about the position, please contact Mikko Laksola +358 40 702 3373
Send your application together with your CV and salary request via Fastems` online recruitment tool latest 26th January 2020.