Service agreement level 2 – regular on-site maintenance

The aim of periodic maintenance is to minimize component breakage caused by wear and to ensure maximum availability of the FMS. Regular maintenance is also a condition for the validity of the Fastems warranty and is required by standardization, e.g. the European safety standard EN 528:2008.

The Fastems level 2 service agreement includes regular on-site maintenance according to the FMS maintenance program.

The Fastems service agreement level 2 includes:

• Level 1 services
• Required number (depending on system type and use: 2–4) of service visits each year. The authorized Fastems service inspects the system and performs periodic maintenance work. 

• Service mission and vision
• Contact
• Service request form
• Spare Parts
• Service agreements
  • Level 1 – Remote diagnostics and problem solving
  • Level 2 – Periodic on-site maintenance
  • Level 2 Plus (option for Level 2)
• Training
• Modernization services