Service agreement level 1 – remote diagnostics and problem solving
The Fastems level 1 service agreement provides easy access to Fastems expertise based on your needs.
The Fastems service agreement level 1 includes:
- Remote support by Fastems to the customer via telephone, email, and/or a remote connection (Teleservice) to the flexible manufacturing system.
- Fastems maintains support readiness by storing and maintaining device, work history and customer data. In addition, remote access connection is tested once per year.
- Agreed response times
