FMS technical support at your service!

Fastems is one of the pioneers of remote-connection-based service and support, which we call Teleservice. Since the 1980s, all delivered Fastems flexible manufacturing systems have included readiness for remote support. With Teleservice, we can help you achieve the availability targets for your FMS and provide valuable information to further develop your production.

Fastems Teleservice provides you with the following benefits:

• Increased production and saved costs: possible errors or problem situations can be investigated immediately (=short production breaks). Over 80% of problem situations can be solved without an on-site visit (=save money). Together, these will maximize the uptime and flexibility of your system.

• Cost savings: Instant assistance in problem situations lowers both your internal costs as well as your external service costs, leading to lower costs per incident.

Our Teleservice offering covers both reactive and proactive support services. Remote diagnostics and problem-solving is a process designed to eliminate problem situations. Teleservice provides you with a single point of contact to Fastems expertise (service engineers, designers, project management) and can assist you via the remote connection to the FMS control system. You can also benefit from Teleservice expertise with the preventive system analysis and reporting service. This service provides you with an easy-to-read report on the condition of the system and proposes how to further develop your system and avoid possible problem situations before they affect production.

Fastems Teleservice is provided to you by our devoted Teleservice personnel located in Finland and in the USA in cooperation with the local service offices.

E-mail: fastems.teleservice@fastems.com

• Normal service hours (Europe)
  7:00–16:00 CET 
  Phone: +358 3 268 5803 
  or +358 50 327 8367

• Teleservice USA
  8 a.m. – 6 p.m. EST (Eastern Standard Time)
  Phone: 1-866-702-0611
  

• 24/7 Call Center +358 8000 8760